Customer Care


Refund/Return/Repairs Policy

We are happy to credit or exchange (if in stock) any unopened goods within 7 days of delivery provided we receive the goods returned in original condition and packaging.

Returns/Repairs will be approved at our discretion and all postage costs are to be incurred by the purchaser. Please see Returns page for info to start the return process. 

We use quality but delicate materials ie; sterling silver, shells & gemstones in our handmade pieces and do offer a 3 month manufacturing warranty from date of purchase.

This warranty covers manufacturing faults (but does not cover neglect  or wear & tear especially given the delicate nature of some of the materials.) It will be at our discretion to replace or repair your damaged product with proof of purchase.

Please see our Jewellery Care page https://lunarsea-designs.myshopify.com/pages/caring-for-your-mermaid-jewels

We do offer in-house repairs of our handmade items outside the 3 month period.  Cost will be at our discretion depending on materials and labour required.  If it is an old design and we no longer have the materials required to fix the item, we are happy to provide you with a 15% discount code for your next purchase.

For items handmade by our fellow artisans (mostly rings, cuffs etc) we can not repair in-house, outside the 3 month warranty period.  We suggest having the item repaired by a local jeweller and we are happy to supply you with a 15% discount code.

For all broken jewels/repairs please email us photos of the item and info on how the piece was broken.

Should you receive a faulty or damaged product, in the post please contact us with your specific problem and we'll get back to you promptly.

We do not cover return postage costs for damage caused in transit. Please contact for additional insurance if this is a concern.

All items are QC before shipping gift wrapped and packed in padded packaging.   Please contact us for any further queries.

*Please note our policies are subject to change as we grow & or discover better solutions or as unknown issues arise. 


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